Question 1

What payment methods do you accept?

Accepted Answer

You can pay securely on our website using PayPal, Visa Debit, major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, Tap to Pay, and card readers.

Question 2

How secure is my payment?

Accepted Answer

Your payment is highly secure with our advanced encryption system. We ensure your card information remains confidential and unrecorded. We accept PayPal, Visa Debit, major credit cards (Visa, Mastercard, American Express), Google Pay, Apple Pay, and Tap to Pay.

Question 3

Can I reserve and pay at the destination?

Accepted Answer

No, all reservations must be made in full directly on the website.

Question 4

Where do we meet for the excursion?

Accepted Answer

We meet at your hotel/resort lobby for each activity. If you’re in an Airbnb, we’ll guide you to the nearest pickup spot. Check your booking confirmation for details. Need help? Contact us at info@funymar.com.

Question 5

What is your cancellation and refund policy?

Accepted Answer

Cancel up to 7 days before the start time for a full refund, or within 24 hours of booking if made more than 48 hours before the start time. No cancellations accepted after this.

*Exceptions: For severe illness or accidents, provide a medical certificate. Contact us at info@funymar.com or call +1-829-519-0743 for urgent requests.

Question 6

What is your rescheduling policy?

Accepted Answer

Weather: If bad weather prevents the excursion, we’ll offer a new date or a full refund.

Other: You can reschedule for free up to 24 hours before the start time. No rescheduling after this. Contact us at info@funymar.com or call +1-829-519-0743 for urgent requests.

Question 7

Are your excursions suitable for families and children?

Accepted Answer

Absolutely. We offer many fun, family-friendly experiences that are great for couples, friends, and kids too. Some activities may have age or safety requirements, so it’s always best to check the specific excursion before booking.

Question 8

How will I receive my booking confirmation?

Accepted Answer

Right after your reservation is completed, we’ll send your confirmation by email with the main details of your excursion. Keep an eye on your inbox so you don’t miss it. If you don’t see it, check your spam folder or contact us for help.

Question 9

Do you offer hotel pickup and drop-off?

Accepted Answer

Yes, most of our excursions include pickup from your hotel or resort in Punta Cana. After booking, you’ll get your pickup details in your confirmation. If you’re staying at an Airbnb or private villa, we’ll guide you to the nearest pickup point.

Question 10

What should I bring on my excursion?

Accepted Answer

We recommend bringing sunscreen, comfortable clothes, swimwear if you’ll be in the water, a towel, and a valid ID. For some tours, sunglasses, a hat, and water-friendly shoes are also a smart idea. Pack light and get ready for a great day out!

Question 11

Can I book a private tour or customize my experience?

Accepted Answer

Yes, we offer private tours and special experiences for guests who want something more personal. If you’re planning a family outing, a couple’s escape, or a friends’ adventure, reach out to us and we’ll help you find the best fit.

Frequently asked questions